Wednesday, February 9, 2011

Self-Service in Libraries: Lessons To Be Learned From the Retail World


NCR, the world leader in self-service technologies has helped more than 150 retailers in over 25 countries achieve cost efficiencies and improved customer service through self check-out. Company experts will share valuable lessons learned from studies done in retail environments covering:
  • Customer Experience: Human Interaction and Reaction
  • Optimized Placement and Configuration
  • Target Utilization
  • Dashboard Metrics to Measure Success
Monica Hachem, Solution Marketing, NCR Corporation. Monica has worked exclusively with self-service technologies for the last 13 year. She will discuss consumer trends and their impact on self-service adoption as well as share experiences in self-service from multiple industries.

Jennie Johnson, Human Factors Engineering, NCR Corporation. An expert in optimizing the consumer experience and operationalizing self-service for several industries, Jennie will focus on Best Practices for a successful self-service implementation.

Shai Robkin, President and CEO, ITG. Co-author of Radio Frequency Identification Handbook for Librarians(Libraries Unlimited, 2007), and an early identifier of the power of RFID technology for libraries.

Can't make it on February 17? No problem!   LJ webcasts are archived for 12 months after the live event. With your webcast registration, enjoy the ability to access this event on-demand as often as you'd like.
(Library Journal, February 9, 2011)

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