Wednesday, October 3, 2012

T.B. Scott Free Library Hosting Customer Service Workshop

WVLS member library directors and staff are invited to a free workshop hosted by T.B. Scott Free Library on November 1st from 9 am – 12 noon.  3 CEUs will be granted for this workshop. Lunch will be provided at noon for interested participants.

National speakers Gail Johnson and Pam Parr from Face to Face Communications and Training will delight attendees with their humor, insights, and experience from around the world on the all important topic of Customer Service.

This fun, fast-paced interactive workshop will have you on your feet as you learn what it takes to hear your customers consistently say, "Wow, your service was unbelievable - thank you!"

Please RSVP to Stacy Stevens 715-536-7191 or

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